The following terms shall have the meanings set forth below when used in this Policy:
1.1 "Company", "we", "us", or "our" means Peeksy, the provider of YouTube analytics dashboard services.
1.2 "Customer", "you", or "your" means the individual or entity that has entered into a subscription agreement with Company.
1.3 "Service" means the YouTube analytics dashboard and related services provided by Company.
1.4 "Subscription" means the recurring payment plan selected by Customer to access Service features.
1.5 "Credits" means monetary value held in Customer's account resulting from payments, plan changes, or other billing adjustments.
1.6 "Annual Subscription" means a subscription plan billed on a yearly basis.
1.7 "Monthly Subscription" means a subscription plan billed on a monthly basis.
ALL SUBSCRIPTIONS AND PAYMENTS TO COMPANY ARE NON-REFUNDABLE. Customer acknowledges that Company provides a comprehensive fourteen (14) day free trial period during which Customer may evaluate the Service without financial obligation. This trial period provides adequate opportunity to assess Service suitability before making any payment commitment.
Refunds may be considered solely in the following exceptional circumstances, subject to Company's sole discretion and verification:
(a) Technical Failure: Documented, persistent technical issues preventing Service usage that cannot be resolved by Company's technical support team;
(b) Billing Error: Proven errors in Company's billing system, including but not limited to duplicate charges or incorrect pricing application;
(c) Unauthorized Transaction: Fraudulent or unauthorized charges reported within forty-eight (48) hours of occurrence;
(d) Legal Compliance: Refunds required under applicable consumer protection laws.
IMPORTANT NOTICE: All account credits are non-refundable under any circumstances and may only be applied toward future Service invoices.
Unused credits from plan changes, payments, billing adjustments, or any other source are non-refundable and shall remain in Customer's account exclusively for future use toward Service subscriptions. Credits cannot be converted to cash, transferred to third parties, or refunded under any circumstances whatsoever.
Credits are automatically applied to Customer's account during billing cycles in the following order of priority: (i) outstanding balances; (ii) current billing cycle charges; (iii) future subscription renewals. Customer cannot control the timing or manner of credit application.
Credits may result from, but are not limited to:
(a) Plan downgrades where the new plan cost is lower than the previously paid amount;
(b) Billing cycle changes or adjustments;
(c) Promotional credits or discounts applied to Customer's account;
(d) Overpayments or duplicate payment corrections.
When Customer requests cancellation of an Annual Subscription with remaining account credits, Company reserves the right, at its sole discretion, to offer one of the following alternatives in lieu of immediate cancellation:
(a) Immediate Cancellation: Subscription terminates at the end of the current billing period with credits remaining non-refundable in Customer's account;
(b) Downgrade to Monthly Subscription: Conversion to a Monthly Subscription to allow gradual utilization of existing credits before final cancellation.
If Company offers and Customer accepts a downgrade option:
(a) Customer's Annual Subscription will be converted to a Monthly Subscription;
(b) Existing credits will be applied to subsequent monthly billing cycles;
(c) Customer will continue to receive Service access during the credit depletion period;
(d) No additional charges will be imposed during months when credits cover the full subscription cost.
Customer's subscription will be automatically terminated when account credits have been fully applied and depleted, without further notice to Customer. Customer will retain access to the Service until the end of the final paid period covered by the depleted credits.
UNDER NO CIRCUMSTANCES SHALL COMPANY PROVIDE CASH REFUNDS FOR ACCOUNT CREDITS. Remaining credits after subscription cancellation are not refundable and may only be applied to future Service subscriptions should Customer choose to reactivate Service.
Credits shall remain in Customer's account indefinitely and will be available for application toward future Service subscriptions. Credits do not expire but cannot be redeemed for cash value or transferred to other accounts.
All subscriptions are billed in advance for the applicable service period. Customer retains full access to Service until the end of the paid billing cycle, regardless of cancellation timing.
The following fees are non-refundable under all circumstances:
(a) Payment processing fees charged by third-party payment processors;
(b) Currency conversion fees, if applicable;
(c) Transaction fees imposed by financial institutions;
(d) Account credits of any amount or source.
For the limited exceptional circumstances outlined in Section 2.2, Customer must:
(a) Contact Company support immediately upon discovering the qualifying issue;
(b) Provide comprehensive documentation supporting the refund request;
(c) Allow Company reasonable opportunity to resolve the issue before requesting refund;
(d) Submit refund requests within fourteen (14) days of the qualifying incident;
(e) Provide any additional information reasonably requested by Company.
Approved refunds will be processed to Customer's original payment method within five (5) to ten (10) business days, subject to processing times imposed by payment providers and financial institutions.
Company will NOT provide refunds under the following circumstances:
(a) General dissatisfaction with Service after completing the free trial period;
(b) Change of mind, buyer's remorse, or convenience-based requests;
(c) Failure to utilize Service during subscription period;
(d) Account credits from any source or in any amount;
(e) Technical issues attributable to Customer's equipment, internet connection, or software;
(f) Account suspension or termination due to Terms of Service violations;
(g) Requests submitted beyond applicable time limits;
(h) Unused subscription periods where Customer failed to cancel in advance.
This Refund Policy shall be governed by and construed in accordance with applicable laws. Any disputes arising under this Policy shall be resolved through direct communication with Company support at the contact information provided in Section 12.
Company reserves the right to modify this Policy at any time, in its sole discretion. Material changes will be communicated to active subscribers via email notification. Continued use of Service after Policy modifications constitutes Customer's acceptance of revised terms.
By subscribing to or using Company's Service, Customer acknowledges having read, understood, and agreed to be bound by all terms and conditions set forth in this Refund and Cancellation Policy. Customer specifically acknowledges and agrees that all account credits are non-refundable under any circumstances.
For questions regarding this Policy or to submit refund requests for exceptional circumstances outlined in Section 2.2, Customer may contact Company at:
Email: [email protected]